Customer Service
Recognizing Thoughts and Feelings
(normal class or online-course)
You can learn to recognize the thoughts, feelings and intentions of your customer by using body-feedback analysis.
Thoughts and feelings constantly change our body and thus we can infer from bodily changes the thoughts and emotions of a person. Our 1-day training introduces you into the scientific secrets of body feedback analysis. Our trainers have many years experience as scientists in this field and have not just read some book they just bought from Amazon.
Content of the 1-day TRAINING
Movements of the body – "Your way of moving tells me what you think.“
Hidden Information – The scent of emotions
Head Movement – Influencing dominance with your head
Micro- und Macroexpressions – Secret windows to emotions
Postures – Source of emotions and attitudes
For more information (normale course and web-seminar) just click
>> here
